Having Tech Trouble????

It Support

If you're having trouble with your FCPS laptop, here's a few things to try:

  1. Restart your computer! (We have found that this solves MANY of our problems - including those microphone, camera, and sound issues!)
  2. Visit this webpage to checkout some self-help guides!
  3. FCPS has launched a new Parent Technology Help Desk. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.
  4. If you still cannot get your laptop working, students and/or parents can submit an IT support ticket to get help with district digital resources or your FCPS issued laptop.  Find the portal here.

Please know that our Technology Support Specialist (TSSpec) is only with us 2.5 days per week, and is responding to IT tickets as quickly as possible. We know that a number of students are experiencing issues with their school issued laptops, and that can be very frustrating for both parents and students. We are all in this together, and need to give each other patience and grace. Thank you for your understanding.